Insurance Account Support Representative

Location: Quad Cities Area (Hybrid after training)

About the role

A growing insurance agency is seeking an Insurance Account Support Representative to join its service team. This is a service-focused position, not a sales role. You'll support existing policyholders by answering questions, processing policy changes, coordinating with carriers, and ensuring customers receive outstanding support throughout the life of their policies.

Responsibilities

• Serve as a primary point of contact for policyholders regarding coverage, billing, claims questions, and policy changes
• Process endorsements, renewals, and policy updates
• Coordinate with insurance carriers to obtain information, documentation, and approvals
• Review policies for accuracy and completeness
• Document customer interactions and maintain accurate records
• Assist customers by explaining coverage options and policy details in an easy-to-understand manner
• Communicate with clients through phone, email, and other digital channels
• Partner with internal teams to ensure excellent customer service and timely resolution of requests

Requirements

• Property & Casualty Insurance License (active or previously held)
• Prior experience in insurance customer service, account management, policy servicing, or agency support
• Strong communication and relationship-building skills
• High attention to detail and accuracy
• Ability to prioritize work in a fast-paced environment
• Comfortable learning new technology and working across multiple systems

Preferred Qualifications

• Independent insurance agency experience
• Experience supporting multiple insurance carriers
• Personal lines insurance knowledge
• Background handling policy servicing, renewals, and member/client support

Benefits

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan

Why Consider This Opportunity

• Established and growing insurance organization
• Collaborative team environment
• Strong training and onboarding program
• Hybrid work flexibility after training
• Opportunity to make a direct impact on the customer experience