Account Support Representative

Responsibilities

• Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
• Enter Purchase Orders to our vendors via email, or online order entry.
• Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
• Respond to customer inquiries and order status inquiries utilizing our internal business system.
• Provide customer with copies of documentation related to the transaction when requested.
• Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
• Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
• Affiliate with managers and Key Account Specialist with other administrative tasks.

Requirements

• A High School Diploma or GED equivalent.
• An authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end.
• Industrial sales experience (helping customers find best option/part/solution) is real plus.
• Intermediate knowledge of Microsoft Excel spreadsheet software.
• Strong communications skills (both written and oral).
• Ability to work independently and autonomously.
• Strong attention to detail and analytical abilities.
• Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.
• Two years of experience preferred.