Instructional Support Assistant

About the role

Support Assistants perform office support and administrative work to meet the requirements of the Dental Care Clinic programs. At Stony Brook Medicine, the Support Assistant is a valuable member of our team, and will interface with all levels of management throughout the Dental Care Center. Qualified candidates will demonstrate superior communication and organizational skills while adhering to our high standard of excellence.

Responsibilities

• Provide information to patients, students, faculty residents, and staff related to patient care
• Schedule, confirm, and cancel patient appointments
• Coordinate patient appointments with other clinics within the DCC
• Assist patients and provide prompt resolutions in regards to appointments and other concerns
• Answer high-volume phone calls and triage patients to the appropriate party
• Provide excellent customer support for patients and family members
• Register patients
• Enter patient demographic information into the axiUm record accurately and completely
• Work collaboratively with other departments to ensure the accuracy of patient information
• Ensure that compliance regulations are met (presenting and obtaining consent and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure)
• Maintain and require appropriate documents as necessary (i.e copies of photo ID and insurance documents etc.)
• Witness general consents, agreements, and acknowledgments
• Maintain all faxes and referrals from external providers
• Ability to work collaboratively and professionally with providers and staff at all times
• Managing student schedules and rosters
• Other duties or projects as assigned as appropriate to rank and departmental mission

Requirements

Associate's degree (foreign equivalent or higher) from a college or university program accredited by an agency recognized by the Council for Higher Education Accreditation (CHEA). In lieu of an Associate's degree, three (3) years of full-time administrative or customer service experience in an office setting may be considered.

One (1) year of full-time administrative or customer service experience in an office setting.

Preferred Qualifications

• Bachelor's degree (foreign equivalent or higher) from a college or university program accredited by an agency recognized by the Council for Higher Education Accreditation (CHEA)
• Experience with Microsoft Office Suite
• Experience with electronic health records and dental terminology
• Bilingual in English and Spanish

Pay

Base salary: $45,372 annually. Eligible for $4,150 UUP annual location pay, paid biweekly.

Schedule

Full-time, FLSA Non-Exempt position eligible for overtime provisions.

Appointment Details

Term appointment, Salary Grade SL1. Designated as an essential position — may be required to report to work or remain at work during emergencies even if classes are canceled and campus is on limited operations. Visa sponsorship is not available for this position.

Location & Posting Information

Primary location: Stony Brook, NY. Posting dates: November 2, 2026 – November 16, 2026. Job field: Administrative & Professional (non-Clinical).