Instructional Program Coordinator - CWCN

Pay Plan Title: Instructional Program Coordinator | FLSA Status: Exempt | Office Location: Remote within Trillium’s catchment area of North Carolina

About the role

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

The Instructional Program Coordinator is responsible for co-creating, planning, overseeing, and monitoring training to meet the needs of the Children with Complex Needs (CWCN) workforce development plan.

Responsibilities

• Coordinate the ongoing development of training and development programs in support of assigned areas.
• Develop training plans for individuals and groups utilizing best practices and identify training outcomes while evaluating their achievement.
• Monitor all training development coordination-related activities to ensure alignment with program goals.
• Engage and collaborate with leadership to identify immediate and ongoing training and development needs and communicate training plans effectively.
• Develop assessment tools for the training and development program, as well as individual outcomes assessment.
• Coordinate and ensure that designated staff members receive required/mandatory trainings.

Qualifications

• High school diploma or GED and six (6) years of experience in instructional design, curriculum development, training coordination, learning management system administration, or educational content development; OR
• Associate's degree and four (4) years of experience in instructional design, curriculum development, training coordination, learning management system administration, or educational content development; OR
• Bachelor's degree and two (2) years of experience in instructional design, curriculum development, training coordination, learning management system administration, or educational content development; OR
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within Trillium’s catchment area which includes North Carolina counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren, Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, Wilson, Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland, Anson, Guilford, Montgomery, Randolph, and Richmond.
• Must be able to travel within catchment as required.

Preferred Qualifications

• Master’s degree in special education, psychology, social work, human services, curriculum and instruction, instructional design, adult education, organizational development, or a related field.
• Specialized education, coursework, or training related to intellectual/developmental disabilities, behavioral health, dual diagnosis, children with complex needs, adult learning, or workforce development.
• Experience supporting professionals or provider organizations serving children with co-occurring intellectual/developmental disabilities and behavioral health needs.
• Experience coordinating workforce development, training, or implementation initiatives across multiple provider organizations.
• Experience monitoring participation, credentialing requirements, deadlines, provider engagement, deliverables, and program outcomes.
• Experience conducting needs assessments and adapting curricula, learning modalities, or instructional supports to meet varying adult-learning, accessibility, technology, and skill-application needs.
• Experience providing technical assistance, coaching, modeling, or implementation support to providers.
• Experience evaluating the transfer of learning into practice and using data and stakeholder feedback to improve program effectiveness.
• Experience collaborating with organizational leadership, providers, subject-matter experts, families, and community stakeholders.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.

Pay

$54,106 - $67,210