Instructional Documentation & Knowledge Specialist (Hybrid)

About the role

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With three market‑leading businesses, world‑class operations and investments in research and development, RTX offers capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. This position joins the RTX Enterprise Services team and is responsible for creating, maintaining, and improving high‑quality knowledge and instructional documentation that supports employees, HR partners and advisors globally. The role ensures content accuracy, accessibility, and usability by translating complex processes into clear, consumable materials.

Responsibilities

• Develop and maintain high‑quality instructional documentation that supports defined processes and business needs.
• Build and maintain employee‑facing knowledge content along with defining and creating supporting documentation in empowerU.
• Ensure knowledge content and documentation are accessible, clear and actionable.
• Ensure content meets established quality, accessibility, and branding standards.
• Create and update materials such as Quick Guides, Process Guides, Workflows, and Infographics.
• Audit existing documentation and update materials to reflect current processes, policies, and systems.
• Implement updates promptly based on audit findings or process changes.
• Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.
• Ask clarifying questions to ensure knowledge and associated documentation are complete, accurate, and aligned with defined needs.
• Convert policies and procedures into clear, consumable knowledge for diverse audiences.
• Ensure content aligns with the Global Knowledge Styling Guide and Playbook.
• Review metrics and employee feedback to drive continuous content improvement.

Requirements

Must be authorized to work in the United States without the company’s immigration sponsorship now or in the future; the company will not offer immigration sponsorship for this position.

Qualifications

Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
• Experience gathering and synthesizing information from subject matter experts (SMEs).
• Experience writing clear, concise step‑by‑step instructions, workflows, and user guides.
• Experience translating complex or technical information for non‑technical audiences.
• Experience working with Microsoft Office tools, including advanced PowerPoint skills.
• Experience working with at least one of the following tools: ServiceNow, Workday, and Canva.

Preferred

• Effective time‑management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance.
• Experience with HR policies, procedures and processes is a plus.
• Background in teaching, graphic design or learning and development is a plus.
• Familiarity with screen‑capture tools (e.g., Snagit).
• Familiarity or experience with HTML is a plus.
• Prior use of AI.
• Ability to review learning data, assessments, and feedback (including MFA) to improve content.
• Strong analytical, critical‑thinking, and problem