Training Specialist/Instructional Designer (Hybrid)

Duties and Responsibilities

• Design and delivery will focus primarily on new hire onboarding for front-line team members.
• Instructional designs will support technical aspects of roles that are engaging and intuitive as the primary introduction to multiple enterprise platforms to execute transactions related to service offerings.
• Designs will be introductory in nature to systems and platforms with designs that result in success in the introduction, overview, walkthrough, and skill testing transactions that result in achieving initial levels of self-sufficiency on an identified set of routine tasks.
• Designs should be intuitive in approach, focused on immediate application of new skills to an identified skill set, and directly correlate to successful demonstrations on the job.
• Designs should be strategic and modular in construction to be successful in a high change and fast-paced environment that drives system and platform enhancements resulting in training modifications.
• Collaborate with departmental leaders and training team members to assess training needs and develop customized training solutions.
• Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Pairs with Training Specialists and Operations subject matter experts to build training ensuring alignment with organizational goals and standards.
• Responsible for the management of training solutions using the learning management system.
• Tests, monitors, and evaluates the effectiveness of training solutions leveraging user feedback and LMS to ensure functionality and quality.

Qualifications and Education Requirements

• A High School Diploma or GED.
• A Bachelor’s degree preferred with a focus in Human Resources, Education, Business Administration, or related field.
• Minimum of 3 years of experience in training and development, with a proven track record of designing and delivering effective training programs.
• Minimum of 2-5 years of instructional design experience, with demonstrated success in both technical and professional skill building products.
• Strong organizational and project management skills, capable of managing multiple priorities in a fast-paced environment.
• Equal proficiency in MS Office and Learning Management Systems (LMS) and e-learning platforms.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels.
• Certification in training delivery and design (e.g., CPTD, CPLP) is a plus.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Pay Range

$80,200 - $85,000 USD