Instructional Designer, Donation Operations Education & Training

Summary Overview

The Instructional Designer develops, deploys, and maintains high-quality learning solutions that support donation operations performance, workforce readiness, and regulatory compliance in a 24/7 clinical environment. This role partners with operational leaders, subject matter experts (SMEs), Quality, and Compliance to translate complex clinical and operational requirements into effective, measurable training and competency materials across modalities (eLearning, virtual instructor-led training, instructor-led training, simulations, job aids, and performance support tools).

Training and documentation must be traceable, defensible, and audit-ready, consistent with the expectations that govern OPO operations (including CMS OPO Conditions for Coverage, OPTN/UNOS policy, and applicable federal/state requirements).

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct needs analysis and performance analysis; define measurable learning objectives and success metrics.
• Design and develop engaging learning experiences using adult learning principles and sound instructional design methods (e.g., ADDIE, iterative/agile approaches).
• Create storyboards, scripts, knowledge checks, assessments, and facilitator/participant materials.
• Develop eLearning using Articulate 360 (full suite), including interactive modules, scenario-based learning, software/process simulations, and microlearning assets.
• Build practical performance support resources (checklists, quick-reference guides, job aids, workflow maps) that reinforce real-world execution.
• Support LMS implementation and administration: package, publish, and deploy content to the LMS; configure and maintain course shells, curricula/learning paths, assignments, prerequisites, and completion rules.
• Ensure training documentation supports traceability and audit readiness; monitor content effectiveness and usability; iterate based on learner feedback, performance data, and stakeholder input.

REQUIRED QUALIFICATIONS

• Education/Experience: Bachelor’s degree in Instructional Design, Education, Learning & Development, Communications, or related field (or equivalent combination of education and experience). 5–7 years of professional instructional design experience, preferably in healthcare or another highly regulated environment.
• Tools & Technical Skills: Intermediate working knowledge of Articulate 360 (full suite) (e.g., Storyline, Rise, Review, and related tools) with a portfolio demonstrating applied work. Intermediate working knowledge of LMS platforms (course setup, assignments, reporting, troubleshooting learner issues, maintaining training records). Proficiency with Microsoft 365 (Word, PowerPoint, Excel, Outlook) and collaboration platforms (e.g., SharePoint/Teams).
• Instructional Competencies: Strong command of adult learning theory and instructional design methodologies; ability to translate complex processes into clear, usable learning. Excellent writing, editing, and visual communication skills; high attention to detail and quality assurance. Ability to work effectively with SMEs and leaders; comfortable driving consensus and maintaining deadlines.

PREFERRED QUALIFICATIONS

• Experience supporting clinical operations, donation/transplant workflows, or other time-sensitive healthcare environments.
• Familiarity with regulatory frameworks relevant to OPO operations (e.g., CMS requirements, OPTN/UNOS policy, HRSA expectations, OSHA/HIPAA, and applicable state requirements).
• Experience with simulation-based learning, scenario-based design, and competency validation approaches.
• Professional certification (ATD CPTD/CPLP, CTP, or similar).

CORE COMPETENCIES (SUCCESS PROFILE)

• Compliance-minded, detail-oriented, and comfortable designing for audit readiness and traceability.
• Strong project management habits: prioritization, documentation, communication, follow-through.
• Collaborative and service-oriented; able to translate stakeholder needs into effective learning solutions.
• Continuous improvement mindset; iterates based on data and operational feedback.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Typical office/clinical environment demands may include prolonged sitting/standing, use of computers and standard office equipment, and occasional travel to operational sites or partner hospitals.

BENEFITS

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance