Instructional Designer

Ro is a direct‑to‑patient healthcare company dedicated to delivering the easiest, most effective care possible through a vertically integrated platform that includes nationwide telehealth, labs, and pharmacy services. Since 2017, Ro has helped millions of patients across almost every U.S. county, reaching 99 % of primary‑care deserts and earning numerous honors from Fortune, Great Place to Work, and PEOPLE.

About the role

As an Instructional Designer on Ro’s Care Delivery team, you will design and develop scalable learning experiences for frontline patient‑care teams—including clinical and operational staff. You will partner with Clinical, Operations, Product, Quality & Safety, and other subject‑matter experts to translate complex, evolving information into clear, practical learning that supports onboarding, ongoing development, new clinical programs, product launches, and updated workflows.

Responsibilities

• Design and develop asynchronous‑first learning solutions, owning instructional design projects end‑to‑end.
• Coordinate across teams to identify shared learning needs and build modular content that can be scaled across roles while tailoring material where workflows, responsibilities, or clinical scope differ.
• Partner with Clinical, Operations, Product, Quality & Safety, and other SMEs to turn complex information into clear, practical learning for frontline teams.
• Create and maintain learning materials that support onboarding, ongoing development, and changes to programs, products, systems, and workflows.

Requirements

• 5+ years of experience in a clinical/healthcare training role (telemedicine experience preferred).
• Clinical experience (e.g., RN) preferred.
• Strong instructional design expertise, including adult learning principles, needs analysis, measurable objectives, application‑based learning, and assessment design.
• Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences.
• Experience partnering with clinical SMEs and cross‑functional stakeholders to develop accurate, effective solutions.
• Hands‑on experience with eLearning tools such as Articulate 360 (Rise and Storyline); familiarity with LMS platforms and learning analytics is a plus.
• High sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast‑paced environment.

Benefits

• Full medical, dental, and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth stipends
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Compensation

The target base salary ranges from $101,600 – $131,500, plus a competitive equity and benefits package. Compensation may vary based on location, knowledge, skills, and experience.

Work schedule

Ro supports flexible work anywhere in the United States. Employees in the tri‑state (NY) area attend the headquarters on Tuesdays and Thursdays; those outside the area join in‑person collaborations throughout the year, such as team on‑sites.