Instructional Design & Trainer, Associate

Acentra Health empowers better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. We invite you to embrace our mission, actively engage in problem-solving, and take ownership of your work every day.

About the Role

This is a remote position responsible for writing and editing learning content for end-user training, creating job aids and documentation, and supporting the development and delivery of training materials. The role involves learning Acentra Health applications and workflows, preparing course materials, and supporting training logistics.

Responsibilities

• Learn assigned Acentra Health application/system and applicable clinical and operational workflows.
• Prepare and maintain documentation and course materials for scenario-based, role-oriented education.
• Aid in eLearning course development, ongoing new hire education, go-live/end-user support, system demonstrations, and other onboarding and education duties.
• Build, maintain, and prepare training environments for training classes.
• Ensure all materials for each course are ready for scheduled classes.
• Support logistics and delivery of training for end-users.
• Participate in team meetings to discuss training-related activities, issues, changes, communications, and updates.
• Assist the Training Manager and Senior Instructional Designers with project and content development.
• Support the planning and execution of work plan tasks, coordination of resources, and meeting plans.
• Provide regular updates to the Training Manager on work plan completion, outstanding work, and risks.
• Address issues identified by the instructional design team and escalate unresolved issues to the Training Manager.
• Review final Acentra Health Product training for accuracy and completeness.
• Coordinate team activities with other instructional design teams to integrate work, instructional design, build, testing, and delivery.
• Support the processes, reports, tools, procedures, and schedules for training logistics.
• Support the storage and maintenance of learning content, templates, and standard operating procedures.
• Read, understand, and adhere to all corporate policies, including those related to HIPAA and its Privacy and Security Rules.

Requirements

• Bachelor’s degree and 1–2 years of work in a corporate or technical learning environment; or an equivalent combination of education and experience.
• Experience composing detailed written coursework, creating and editing screenshots, developing eLearning content, creating and following work plans, and designing and developing learning content.
• Knowledge of the payer/healthcare environment.

Qualifications

• Preferred: Strong facilitation and problem-solving skills.
• Demonstrated ability to develop creative solutions to complex problems.
• Ability to assess risk impact.
• Coordinate and communicate complex concepts in a simple form to cross-functional departments, teams, and process stakeholders.
• Customer service orientation with collaborative work experience.
• Lead others to adhere to established industry best practices, standards, and quality.
• Maintain a positive image when dealing with department personnel and other Acentra Health/Client employees.
• Practice a high level of integrity and honesty in maintaining confidentiality.

For non-clinical roles, the company accepts a minimum of six (6) years of directly relevant professional experience in lieu of a Bachelor’s degree. In instances where the candidate has an Associate’s degree, a minimum of three (3) years of directly relevant professional experience may substitute for a Bachelor’s degree.

Benefits

Our benefits are designed to provide additional protection, security, and support for both your career and your life away from work. Benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, and corporate discounts.

Pay

USD $53,840.00 – USD $67,300.00 per year. An applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.