Instructional Assistant (IT Support)

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we forge inclusive tech talent pipelines. With national remote training and campuses in 20+ cities, Per Scholas offers no-cost training programs in sought-after tech skills, including Cloud, Cybersecurity, Data Engineering, IT Support, and Software Engineering. To date, 30,000+ individuals have been trained, propelling their careers into high-growth tech roles with salaries three times their pre-training earnings.

Preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA.

About the role

Per Scholas seeks a dynamic, team-oriented individual to serve as an Instructional Associate. The Instructional Associate will play an essential role in our organization’s mission by training Per Scholas learners to become outstanding entry and mid-level technicians.

Responsibilities

• Classroom Facilitation
  • Assist the Technical Instructor in conducting technical training using a structured and approved curriculum to prepare learners for entry to mid-level Information Technology jobs. Competencies include hardware, software, networking, security, server, mobility, virtualization, cybersecurity, web development, quality assurance, and project management.
  • Facilitate in a highly interactive, hands-on style.
  • Consult with the Instructor before providing learners with review materials, videos, or other support.
  • Form and lead study groups based on instructor evaluations, with topics determined by the instructor and learners. Study groups may be held during class (with instructor approval) or before/after class.
  • Consult with the instructor to prepare daily and upcoming activities, including gathering necessary tools for lectures and hands-on labs.
  • Understand the curriculum and be prepared to conduct a lesson if the instructor is absent (not for extended periods).
  • Ensure all equipment loaned to or used by learners is returned to the instructor, storage closet, or original owner.
  • Utilize an in-house Learning Management System for assignments, tests, real-time performance monitoring, and entering learner attendance, grades, and scorecards.
  • The curriculum allows a maximum of 1.5 hours of lecture in a 6-hour teaching day, with the remainder dedicated to interactive, hands-on lab activities led by the Technical Instructor. Class sizes range from 15-30 learners.
• Managing Learner Performance
  • Provide learners with ongoing feedback, identify challenges early, and collaborate with the instructor, coaches, and learners to overcome them.
  • Coordinate closely with instructors and career coaches to enforce program rules and promote learner success.
  • Implement individualized study plans for learners who are struggling.
  • Participate in all required learner progress meetings with other team members.
  • Monitor and enforce learner class attendance, dress code, and other program policies.
• Administrative
  • Participate in staff meetings.
  • Conduct real-time learner data entry in Salesforce and/or Canvas.

Requirements

• Professional Qualifications
  • Graduate of a Per Scholas Training Program.
  • Obtained all certifications offered in the training course in which you participated.
  • Ability to teach in a highly interactive and hands-on style.
  • Passion for teaching others.
  • Flexibility to adapt to changes in schedule.
  • Interest in being part of a culture of continuous improvement.
  • Team-oriented and highly responsive communicator.
  • Excellent verbal communication skills.
• Personal Characteristics
  • Thrive in a creative, inventive, fast-paced startup environment with people passionate about their work and mission.
  • Data-driven, result-oriented, and a forward-looking catalyst for social change.
  • Collaborative and flexible work style.
  • Excited to work cross-functionally with other departments and independently.
  • Strong oral and written communication skills.
  • Tech-savvy with the ability to learn quickly.
  • Strong time management skills, able to balance multiple projects and tasks.
  • Stand behind our mission, believing individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Pay

The hourly rate for this position is $21/hour.

Benefits

• Holidays & PTO
  • Full-time team members receive over 40 days of paid time off annually through holidays, vacation, and sick/personal time.
  • 22 paid holidays annually, including a week off for Independence Day and a week before the New Year.
  • 80 Wellness Hours for sick, safe, or personal reasons.
  • Vacation accrual at 8 hours per month, increasing with tenure.
  • Part-time employees receive prorated time off in accordance with local requirements.
• Comprehensive Medical Coverage
  • Choose from multiple medical plans through Cigna or Kaiser Permanente (where available).
  • Access to a Health Reimbursement Account (HRA) for eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
• Dental and Vision Insurance
  • Select from two dental plan options and a vision plan.
  • Employer-paid dental and vision premiums for employees who waive medical coverage.
• Retirement Savings
  • 401(k) plan with a 100% employer match on contributions up to 6%.
  • Eligibility and full vesting after 90 days with the company.
• Employee Assistance Program (EAP)
  • Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members.
• Parental Leave
  • Up to 6 weeks of 100% paid parental leave to bond with a new child.
• Additional Benefits & Perks
  • Employer-paid life and AD&D Insurance, as well as short-term disability coverage.
  • Option to elect additional life coverage and long-term disability insurance.
  • Flexible Spending Accounts for healthcare, dependent care, and commuting expenses.
  • Voluntary benefits, including Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
  • Healthcare concierge support, financial wellness tools, and employee discount programs.