Instructional Assistant (IT Support)

About the role

Per Scholas is a nonprofit providing no‑cost tech training in Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering and more, with national remote training and campuses in 20+ cities. Over 30,000 individuals have been trained, launching them into high‑growth tech careers. This position is for an IT Support Instructional Assistant based in the Bronx, NY, on a contract basis for 6+ months, reporting to the Director, Technical Instruction. Candidates must reside in one of the following states (unless the role has a specific office location): AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA.

Responsibilities

• Assist the lead instructor in‑class and out‑of‑class with teaching and administration.
• Grade and/or review assessments, class projects, and other materials.
• Enter student grades into LMS software and grading templates.
• Update Salesforce data as necessary.
• Review curriculum materials and assessments weekly; report proofreading or subject‑matter errors to instructor and curriculum development team.
• Assist instructor with preparation of daily agenda for students.
• Schedule time with instructor and students to discuss class challenges.
• Monitor learner attendance, certifications’ progress, etc.
• Monitor class functionality (audio, video, screen appearance) and serve as class timekeeper.
• Monitor breaks and other scheduling information.
• Monitor students during test‑taking and break‑out group activities.
• Note challenges such as disengaged students, dominant speakers, or unusually quiet participants.

Requirements

• Interest and/or knowledge in information technology, software and hardware support, network administration, and technology education.
• Ability to thrive in a creative, inventive, fast‑paced startup environment.
• Data‑driven, result‑oriented, forward‑looking catalyst for social change.
• Collaborative and flexible work style; comfortable working cross‑functionally and independently.
• Passion for teaching and contributing to a culture of continuous improvement.
• Strong oral and written communication skills.
• Effective time management and ability to balance multiple projects and tasks.
• Commitment to Per Scholas’ mission of providing well‑paying tech careers to individuals from any community.

Benefits

• Over 40 days of paid time off per year (holidays, vacation, sick/personal).
• 22 paid holidays annually, including a week off for Independence Day and a week before New Year.
• 80 Wellness Hours for sick, safe, or personal use.
• Vacation accrual of 8 hours at the start of each month, increasing with tenure.
• Medical plans through Cigna or Kaiser Permanente (where available) with Health Reimbursement Account (HRA) up to $4,000 individual / $8,000 family.
• Dental (two plan options) and vision insurance; employer‑paid dental/vision if medical waived.
• 401(k) plan with 100% employer match on contributions up to 6%; vesting after 90 days.
• Employee Assistance Program (EAP) – free, confidential 24/7 counseling, legal, financial resources.
• Up to 6 weeks of 100% paid parental leave.
• Employer‑paid life and AD&D insurance; short‑term disability coverage; optional additional life/long‑term disability.