Installer II

About the role

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Responsibilities

• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
• Performs limited diagnostics as needed.
• Designs, fabricates, and installs various ducts and duct fittings as required.
• Performs start-ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.
• Collects payment from customer and represents the company professionally, honestly, and ethically in all business matters and concerns.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Trains other installers in technical skills and company procedures, as assigned.

Requirements

• High school diploma or GED with additional training and 2+ years’ experience in HVAC technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.

Skills

• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.

Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities.
• Generous PTO provided.
• Company-sponsored Medical, Dental, and Vision Insurance programs.
• Company-provided smart phone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions.
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options.
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs.