Installer II

About the role

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Responsibilities

• Installs heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications
• Performs limited diagnostics as needed
• Designs, fabricates, and installs various ducts and duct fittings
• Performs start-ups on air conditioning and heating systems and other components
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to customers
• Communicates replacement product sales leads to Sales and Service Coordinator
• Responsible for delivery and removal of equipment needed to complete installation work
• Ensures company property, vehicles, and tools are properly used, maintained, and accounted for
• Completes all paperwork neatly, accurately, thoroughly, and in a timely manner
• Collects payment from customers
• Represents the company professionally, honestly, and ethically in all business matters
• Maintains a clean and neat installation vehicle inside and out to uphold the company’s professional image
• Follows standard procedures and processes, ensures company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed
• May complete material requisition forms and related administrative activities
• Assists Field Supervisor or General Manager with site supervision, planning, and estimating
• Completes quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
• Trains other installers in technical skills and company procedures, as assigned
• Performs similar or other duties as needed or assigned

Requirements

• High school diploma or GED with additional training and 2+ years’ experience in HVAC
• HVAC technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area
• EPA and safety certifications required
• Proficient in the fundamentals of heating, air conditioning, and ventilation equipment operation and related accessories
• Advanced skills in installing heating, air conditioning, and ventilation equipment and accessories
• Proficient in layout and installation requirements of ductwork and duct fittings
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment
• Advanced skills in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment
• Proficient in starting up and balancing airflow, aligning belts and pulleys on systems with little to no supervision
• Advanced skills in installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Ability to calculate heat gain and loss on buildings using approved methods
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces
• Ability to continually climb, balance, stoop, kneel, crouch, and crawl
• Ability to work in various environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, congested areas)
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds