Installations Specialist

About the role

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

Responsibilities

• Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

Requirements

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
• Spanish Language proficiency preferred

Qualifications

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
• Spanish Language proficiency preferred

Skills

• Technical equipment installation, service, and repair.
• Vehicle wiring and electrical systems.
• Interpreting technical documentation and wiring diagrams.
• Lifting and moving objects up to 50 lbs.
• Physical tasks such as lifting equipment, climbing ladders, and working in confined spaces.
• Installing IoT devices and aftermarket electronics at scale.
• Independent management of complex installations and troubleshooting diverse equipment.
• Effective communication skills.
• Flexibility to travel extensively.
• Passion for leveraging technology to solve real-world problems.
• Spanish Language proficiency (preferred)

Benefits

• Health, pharmacy, optical and dental care benefits.
• Paid time off, sick time off.
• Short term and long term disability coverage.
• Life insurance.
• 401k contribution.

Pay

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

Schedule

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:

• San Francisco, California: $65,000 - $75,000 USD
• U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.: $65,000 - $75,000 USD
• Other locations in the United States: $65,000 - $75,000 USD