Installation Technician

About the Role

Safe Haven Security is seeking an Installation Technician / Security Advisor to join our team. In this role, you will play a crucial part in providing best-in-class service by installing, servicing, and troubleshooting residential alarm and automation systems. Your primary goal will be ensuring the proper functioning and optimal performance of security systems, providing customers with peace of mind and protection. This position involves working within an assigned territory and engaging directly with prospective customers on-site.

Responsibilities

• Perform installation of security alarm systems, including control panels, sensors, cameras, and related equipment.
• Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
• Diagnose and troubleshoot technical issues related to security alarm systems, identifying root causes and implementing solutions.
• Conduct thorough testing of installed security systems to ensure all components function correctly, making adjustments or repairs as needed.
• Educate customers on the proper use and functionality of their security systems, ensuring they are comfortable and confident in operating the equipment.
• Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation.
• Stay updated on security alarm systems, emerging technologies, and industry standards in a fast-paced work environment.

Requirements

• Ability to obtain or possess basic tools necessary for job duties.
• Proficiency in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
• Excellent interpersonal and communication skills to interact professionally with customers, providing clear instructions and addressing concerns.
• Ability to diagnose and resolve technical issues efficiently using problem-solving skills.
• Auto insurance coverage that meets company standards throughout employment.
• Ability to obtain or possess an alarm agent permit where applicable, in accordance with Federal, State, and Municipal laws.
• Valid driver’s license with a driving history that meets company standards throughout employment.
• High School diploma or equivalent.

Physical Requirements

• Sustained periods of standing, climbing on ladders, and maneuvering in tight spaces.
• Ability to use hand and power tools and handle small components accurately.
• Ability to lift, carry, and position heavy objects up to 50 pounds, potentially overhead or in awkward positions.
• Keen eyesight for detailed work.
• Frequent bending, crouching, reaching, and maintaining balance while working on ladders or at elevated heights.
• Capability to work in diverse indoor and outdoor environments, enduring temperature fluctuations and inclement weather.
• Ability to drive a personal vehicle for long periods throughout the day.

About Safe Haven

Safe Haven Security LLC is a team of dedicated professionals passionate about making a difference in the lives of our customers and employees. Our mission is to provide peace of mind and protection to families across the country through cutting-edge security solutions and exceptional customer service. When you join Safe Haven, you become part of a dynamic and innovative organization committed to excellence, offering comprehensive training, ongoing support, and opportunities for growth. We foster a culture of teamwork, collaboration, and mutual respect, valuing our employees as our greatest asset. Safe Haven has been recognized as one of "America's Greatest Places to Work" by Newsweek and is a six-time winner of Inc. Magazine's "America's Fastest-Growing Private Companies."

Benefits

• Weekly pay with commission earned on installs and uncapped earning potential.
• Mileage reimbursement.
• Comprehensive paid training.
• Paid Time Off (PTO) program and paid holidays.
• Medical, Dental, Vision, 401k, and Life Insurance coverage.
• Employee Assistance Program (EAP).