Installation Technician

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands.

About the role

The Installation Technician is a key member of the Franchise Marketing Equipment Team responsible for installing, maintaining, and repairing all company-owned and operated vending and food service equipment.

Responsibilities

• Receives, implements, and completes service calls from Buffalo Rock customers.
• Makes repairs, activates, and deactivates machines.
• Drives a company vehicle to complete job orders.
• Documents job order completion, supplies used/needed, etc.
• Maintains correct parts inventory on truck to service customer's equipment.
• Transports and returns all used parts/components to the ME department to capture warranties/remanufacturing.
• Operates a handheld device to record daily activities and maintains administrative requirements through BRC Technology.
• Assesses safety within a job situation and requests assistance if needed.
• Maintains requirements of EPA when dealing with refrigeration and topics governed by that agency.
• Communicates effectively with Sales Department, Management, and Buffalo Rock's customers.
• Works an on-call rotation schedule as determined by management.
• Must have ability to transmit handheld data to server.
• Must park service vehicle in a secure/safe place while on and off duty.
• Attends and/or participates in all scheduled meetings as directed.
• Adheres to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• May be required to load/unload product during installation and repair of equipment.
• Reports to work as scheduled in a clean work uniform.
• Keeps vehicle clean, well-maintained, and in an orderly condition.
• Uses all provided safety equipment and operates all equipment/vehicles in a safe manner.
• Exhibits a high level of ethical and moral conduct while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through Buffalo Rock-provided training.
• Ensures protection of the Company from possible damages, theft, or other liabilities.
• Ensures safety of employee-partners, self, customers, Buffalo Rock property, and customer property.
• Honors and follows through on all business commitments.
• Embodies Buffalo Rock’s Purpose and Core Values.

Requirements

• Regular and timely attendance.
• Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, and holidays.
• High School Diploma (or GED or High School Equivalence Certificate); Required.
• At least one (1) year of technician experience; Required.
• Valid state driver’s license, for state of residence, with a good driving record.
• Must be able to be Forklift certified through Buffalo Rock Company.
• Must be DOT certifiable.

Skills

• Mathematical Skills - Ability to apply mathematical operations to daily tasks, to track parts inventory properly.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Work environment

Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Manually Manipulate: Frequently
• Grasp: Frequently
• Reach Outward: Frequently
• Reach Above Shoulder: Frequently
• Speak: Constantly
• Climb: Occasionally
• Crawl: Occasionally
• Squat or Kneel: Frequently
• Bend: Frequently
• Lift/Carry 10 lbs. or less: Constantly
• Lift/Carry 11-20 lbs.: Constantly
• Lift/Carry 21-50 lbs.: Constantly
• Lift/Carry 51-100 lbs.: Occasionally
• Lift/Carry Over 100 lbs.: Occasionally
• Push/Pull 12 lbs. or less: Constantly
• Push/Pull 13-25 lbs.: Constantly
• Push/Pull 26-40 lbs.: Occasionally
• Push/Pull 41-100 lbs.: Occasionally
• Other Physical Requirements: Vision, Sense of Balance, Ability to wear Personal Protective Equipment (PPE).