Installation Services Manager

About the role

The Installation Services Manager is accountable for the overall performance of the Installation Team, including fostering individual development, maintaining clear performance expectations, and administering performance management actions, up to and including termination. The role partners closely with Installation Services Team Leads to strengthen leadership capabilities and support team development. The Manager oversees daily installation workflow, including queue monitoring, quoting accuracy, ETA and order date oversight, warranty coordination, and invoice resolution in partnership with Field Install Managers. The role also includes large-scope project oversight, new installer onboarding, and collaboration with training staff and the Director of Installation Services to build team capacity and support hiring efforts.

Responsibilities

• Administer performance management processes, including issuing verbal and written warnings and partnering with HR and the Director of Installation Services on employee discipline, up to and including termination.
• Lead hiring efforts for the Installation Team, including candidate screening, interviewing, selection, and offer coordination in collaboration with the Director.
• Maintain acceptable turnaround times on quoting and communication with installers and the Sales Team.
• Oversee accuracy of estimated time of arrival dates, order dates, and expired open purchase orders.
• Support onboarding of new installers, including review of COI and subcontractor agreements and implementation of pricing.
• Oversee large-scope projects, including contract quote and template reviews and master quote entry.
• Conduct quarterly one-on-ones and team meetings with the Installation Team.
• Collaborate with trainers to facilitate role-specific training for new employees.

Requirements

• A high school diploma or GED is required.
• Minimum 2–3 years of supervisory or management experience, including hiring, performance management, corrective action, and employee separations.
• Proficiency in handling paperwork, billing, and documentation related to installation jobs.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Competitive Salary Based on Experience!
• Full Time, Monday-Friday, 9:00am - 6:00pm OR 8:00am - 5:00pm.
• Guaranteed 40 hours per week and no weekends!
• Work from home options after 90 days! We offer hybrid schedules that would consist of 1 day at home and 4 days in the office.
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
• Named Top 100 Companies in Tampa Bay for 8 consecutive years since 2019!

Pay

• Competitive Salary Based on Experience!

Schedule

• Full Time, Monday-Friday, 9:00am - 6:00pm OR 8:00am - 5:00pm.
• Work from home options after 90 days! We offer hybrid schedules that would consist of 1 day at home and 4 days in the office.