Installation Manager

About the Role

As the Installation Manager, you will report to the Operations Manager and oversee the installation of replacement windows, siding, and doors in your assigned market area. Your role is pivotal in ensuring that both the quality of work and customer satisfaction meet or exceed company standards.

Responsibilities

• Recruit, select, train, and manage direct reports.
• Perform Services & Measures as necessary.
• Select, monitor, and validate 1099c installation crews; document and maintain a skill matrix.
• Process install pay.
• Manage warehouse operations, including maintaining adequate inventory of installation materials and scheduling warehouse audits.
• Serve as the customer service liaison for install-related issues.
• Work with scheduling coordinators to ensure appropriate crew assignments.
• Oversee job sites to ensure quality installs; attend remeasurement appointments when necessary.
• Conduct quality job inspections and audits to ensure crew performance meets the highest standards.
• Deliver materials to job sites when required.
• Approve additional costs on job sites.
• Manage run rates and guild quality scores.
• Manage install jobs through completion.
• Review sold projects to ensure all indirect materials are identified, ordered, and received prior to the day of install.

Requirements

• High School Diploma or GED.
• 4+ years of relevant leadership experience.
• 4+ years of general construction knowledge.
• 3+ years of customer issue resolution experience.
• 1+ years of experience with windows, including measuring, service, or installation.
• Experience working with installation crews.
• Valid driver’s license with a clean driving record.
• Clean criminal background check and clean drug test.

Preferred Qualifications

• College degree or other secondary education.
• Experience with warehouse management.
• High proficiency in Microsoft Office Suite.
• Expertise in CRMs; Salesforce experience is a plus.
• Customer-centric mindset.
• Demonstrated success in deadline-driven and high-pressure environments.

Benefits

• Competitive pay and bonus opportunities.
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options.
• Paid time off.
• Growth opportunities within a rapidly expanding company.
• A supportive team culture where your contributions matter.

Window Nation cultivates a culture of inclusion that respects employees' individual strengths, views, and experiences. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.