Installation Manager

About the role

The Installation Team Manager oversees and manages the Closet America Installation team, focusing on cost and scheduling. Responsibilities include fleet management, installation scheduling, and system installation. The manager ensures clear scope of work for jobs, appropriate labor and materials, and adherence to Closet America’s standards and specifications. They also develop projections, work with Customer Service to optimize scheduling, assess projects with special circumstances, monitor job progress, resolve issues, and manage installer performance.

Responsibilities

• Manage installers to ensure scope of work is clear and defined, appropriate labor and materials are defined, and work is performed according to Closet America’s standards and specifications.
• Develop projections and leverage resources based on business needs.
• Work with Customer Service to optimize scheduling to meet revenue goals.
• Provide job assessments for projects with special circumstances that can impact resourcing.
• Maintain reports of time to completion and first-time completion rate.
• Resolve escalated issues and address customer concerns as needed.
• Assess Installer performance, process payroll, and calculate bonuses.
• Collaborate with Installation Process Manager in team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
• Coordinate logistics of daily morning roll-out, ensuring product and documentation is complete.
• Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
• Monitor and schedule vehicle maintenance and repairs.
• Conduct Installer ride-along and quality audits.
• Support Installation Process Manager as required.

Qualifications

• Bachelor’s degree in business management or other related field.
• 5 years management experience and 2 years’ experience installing closets or related home improvement products.

Key Qualifications

• Ability to focus on a goal and obtain a pre-determined result.
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.
• Ability to organize and direct oneself and effectively supervise others.
• Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Ability to perform work accurately and thoroughly.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Conduct and appearance is professional and to company standards and policies.