Installation Manager

About the role

The Installation Team Manager oversees and manages the Closet America Installation team, focusing on cost and scheduling. Responsibilities include:

• Managing installers to ensure scope of work is clear and defined, appropriate labor and materials are defined for job completion, and work is performed according to Closet America’s standards and specifications.
• Developing projections and leveraging resources based on business needs.
• Working with Customer Service to optimize scheduling to meet revenue goals.
• Assessing projects with special circumstances that can impact resourcing.
• Maintaining reports of time to completion and first-time completion rate.
• Managing and resolving escalated issues and addressing customer concerns as needed.
• Assessing installer performance, processing payroll, and calculating bonuses.
• Collaborating with Installation Process Manager in team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
• Coordinating logistics of daily morning roll-out, ensuring product and documentation is complete.
• Completing weekly progress reports for Management encompassing installation, service, and quality assurance.
• Monitoring and scheduling vehicle maintenance and repairs.
• Conducting Installer ride-along and quality audits.
• Supporting Installation Process Manager as required.

Requirements

Key qualifications include:

• Bachelor’s degree in business management or other related field.
• 5 years management experience and 2 years’ experience installing closets or related home improvement products.
• Any equivalent combination of education and experience.
• Ability to focus on a goal and obtain a pre-determined result.
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.
• Ability to organize and direct oneself and effectively supervise others.
• Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Ability to perform work accurately and thoroughly.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Conduct and appearance is professional and to company standards and policies.