Installation Manager

About the role

The Installation Team Manager oversees and manages the Closet America Installation team, focusing on cost and scheduling. Responsibilities include fleet management, installation scheduling, and system installation. The manager ensures that installer tasks are clear and defined, appropriate labor and materials are used, and work adheres to Closet America’s standards and specifications.

• Develop projections and leverage resources based on business needs.
• Work with Customer Service to optimize scheduling to meet revenue goals.
• Assess projects with special circumstances that may impact resourcing.
• Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.
• Manage and resolve escalated issues and address customer concerns as needed.
• Assess Installer performance, process payroll, and calculate bonuses.
• Collaborate with Installation Process Manager in team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
• Coordinate logistics of daily morning roll-out, ensuring product and documentation are complete.
• Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
• Monitor and schedule vehicle maintenance and repairs.
• Conduct Installer ride-along and quality audits.
• Support Installation Process Manager as required.

Qualifications

• Bachelor’s degree in business management or other related field.
• 5 years management experience and 2 years’ experience installing closets or related home improvement products.