Installation Coordinator

Responsibilities

• Managing small projects from start to finish, ensuring they move efficiently through each phase.
• Proactive project coordination, including:
• Providing customers with regular updates.
• Tracking parts orders and deliveries.
• Making sure design and permitting progress.
• Managing project budgets and targets.
• Ensuring jobs are completed within 45 days of booking.
• Covering National Accounts installations as needed.

Requirements

• Scheduling appointments, dispatching technicians for service and installations as needed to maximize tech productivity.
• Creating work orders, providing status to customer and following up with technicians.
• Confirming work order is completed and/or closed by reviewing all notes and following up on pending items.
• Completing contract paperwork and QC paperwork.
• Scheduling sub-contractor work.
• Working with technicians to ensure all paperwork is completed properly within the designated time.
• Maintaining appointment schedules.
• Ordering material and equipment.
• Receiving material/equipment and issuing material and equipment to technicians.
• Completing daily reports.
• Aiding in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conducting physical inventory.
• Acting as a liaison between Sales, Project Managers and technicians.

Qualifications

• High School Diploma or General Education Degree (GED).
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).