Installation Coordinator

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

We are seeking an Installation Coordinator to proactively develop and maintain relationships with an assigned customer base, ensuring their satisfaction with our products and services.

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts
• Collaborate with sales teams to understand customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information, and product availability
• Contact customers for scheduling of events: pre-site, delivery, and installation
• Update Installation Calendar with pertinent job conditions
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures, and invoices for storage and processing
• Provide formal and final pricing to customers for services requested
• Serve as the point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Requirements

• Prior installation coordinating experience is strongly preferred
• Ability to learn appliance products and installation processes
• Strong organizational and prioritization skills
• Effective communication with both internal and external customers
• Familiarity with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

Starting at $20 per hour or higher depending on experience. Pay range: $15.43 - $33.45 per hour. This role is bonus or incentive plan eligible.

Schedule

Monday–Friday, 8:30 AM–5:00 PM