Installation Coordinator

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

About the role

Handle a wide variety of duties and responsibilities including coordination of installers/sub-contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

Responsibilities

• Work closely with other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness (e.g., construction progress, lift availability, network connectivity, proper personnel on-site).
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to installers prior to job start.
• Track and verify on-time delivery of all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.
• Act as backup for the Material Handler when needed. This will require the use of Personal Protective Equipment, including but not limited to the use of safety boots, gloves, and eye protection as needed.
• Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
• Assist with other administrative tasks as directed by supervisor.

How you will work

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

Requirements

• High School Degree or equivalent.
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• This is an onsite role.

Preferred Qualifications

• Knowledgeable in Microsoft Office applications (especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

Pay

Hiring hourly range: $23.07 - $34 (hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).

Benefits

This position includes a competitive benefits package.