Installation Coordinator

About the role

The Installation Coordinator reports to the Installation Supervisor and is a full-time hybrid position located in Albany, GA or Lewisville, TX. This role is responsible for ensuring timely and efficient scheduling of customer foodservice equipment installations, managing inbound customer contacts, and overseeing the coordination of service vehicles and work crews.

Responsibilities

• Schedule and dispatch workers, work crews, equipment, or service vehicles according to customer requests.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors electronically.
• Communicate with customers to address questions, problems, or requests for service or equipment.
• Prepare daily installation schedules and confirm install schedules with customers throughout the day.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information.
• Monitor GPS software to ensure vehicles are at assigned locations.
• Oversee and distribute install scheduling according to approved procedures.
• Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer-friendly, and professional manner.
• Employ formalized scripting to communicate with customers and provide consistent and organized information.
• Cross-promote all services offered to customers.
• Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
• Work cohesively as a customer service team member and provide internal support as needed.
• Resolve escalated customer service issues.
• Perform other related duties as required and assigned.

Qualifications & Experience

• 1 – 2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience.
• Experience in coordinating systems and knowledge, preferably within a service/installation department.
• Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed.
• Ability to successfully pass a background check post offer acceptance.

Skills

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in project management tools and software.

Physical Requirements

• Ability to lift 10 pounds.
• Bend or twist body.
• Use hands to handle, control, or feel objects, tools, or controls.
• Stand for long periods of time.
• Keep or regain balance.
• Kneel, stoop, crouch, or crawl.

Pay

$20-$22.00/hr. Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

Benefits

• Medical, Dental, and Vision insurance
• 401k with employer match
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• Community Service Day
• Spotlight Awards
• CFSP Prep Certification Program