Install Manager - Residential Remodeling, Onsite Customer Service and Project Management

Job ID: UHE Install Manager (metadata retained for context)

About the Role

A UHE Install Manager provides front-line customer service and management of dozens of residential renovation projects on a weekly basis with the backing of a collaborative and supportive administrative team.

What success in this role looks like:

• After 3 weeks of full-time paid training, be tested and ready to supervise professional installations on customers' homes and satisfy customer concerns.
• Within three months, have 1 to 3 job sites active each day across a regional radius with project lifespans averaging 1 to 14 days.
• Maintain a Customer Satisfaction Rating of 8.5/10.0 or higher.
• Supervise the production of $1.5M to $2.5M in Residential Home Improvement Projects over the course of your first year.
• Work with company leadership to add value in the business development of the region.

Responsibilities

• Ensure projects are completed to customer satisfaction, on time, and on budget.
• Maintain daily records and schedules, effectively operating as the bridge between field and office.
• Operate independently to execute scopes and projects, leveraging the resources of the team when needed.
• Independently schedule and manage your time daily to meet with each active customer & crew, prepare for upcoming jobs, and execute in-the-moment problem solving.
• Process payment approvals for labor & materials within UHE systems.
• Adhere to local regulations including maintenance of building permits per job & safety expectations.
• Guide customers through required decisions involving scope adjustments mid-project.
• Support the operations of regional expansion initiatives and strategies.
• Attend ongoing Continuing Education programs – Always Be Learning & Improving!

Requirements

• Experience being responsible for or managing people and activities occurring at different geographic locations.
• Customer Experience and Service.
• Self-organized and motivated by the opportunity to engage in active problem solving.
• Ability to flourish independently with a desire to feel part of a team.
• Enjoy spending your days behind the wheel with a clean driving record.
• Strong communication skills in person & on the phone.
• Sound judgement, resilience, and a positive attitude.
• Enjoy learning.
• Driver's License (Required).

The right applicant for this position may have some experience in carpentry and residential construction but we welcome candidates with success in other multi-faceted roles overseeing multiple teams – Hospitality / Restaurant General Managers / Event Managers / Project Management in other fields, etc.

Residential Construction / Remodeling / Carpentry: 2+ years (Preferred).

Core Values

• Be Positive, Energetic & Fun.
• Tell The Truth & Keep Your Word.
• Creatively Find Solutions.
• Know Your Stuff (Always Learning & Improving).
• Act With Urgency To Meet Customer Needs.

Benefits

• Company Vehicle & Gas Card.
• Company Phone.
• Generous Performance-Based Bonuses.
• Recognition, awards, and trips.
• A full suite of benefits.
• A matching retirement program.
• Training and mentoring.
• Ability to see real, tangible results from your efforts and be rewarded on those successes.

UHE provides training on the technical aspects of the role for an individual with the desire to learn and the right set of people skills; someone who can not just survive, but thrive off of embracing and overcoming people-based challenges on an ongoing basis.

Schedule

Work Location: On the road with periodic office visits.