Install / Field Service Tech

About the role

At InVeris, our mission is to protect lives when split‑seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries. InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom. We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place. Job Designation: Travel to customer site: install and train the customer on the operation of virtual weapons training equipment sold by InVeris Training Solutions Inc. This is a Temporary position. Company website: www.inveristraining.com.

Responsibilities

• Install InVeris virtual training equipment and train the users in proper operation and maintenance
• Trouble‑shoot problems, both mechanical and electrical, and determine and implement solutions
• Prepare written reports of all installation and service activities
• Deal with customers in person and by phone to help them trouble shoot and correct problems
• When in the office, assist the help desk operators on calls
• Occasional site repair visits
• When not busy with service or installation, help in other areas of the company as needed, such as manufacturing, shipping, inventory area, etc.
• Help edit or revise documentation for the installation, operations, and maintenance of InVeris virtual training equipment
• Assist with creating lanes, video, CGI courses
• Work on other assignments as assigned
• Work environment: travel up to 85%-95% of the time, with typical installation assignments lasting 3‑5 work days and periodic assignments of up to several weeks, including weekends; at times lift/push/pull 50‑100 lbs.

Requirements

• Ability to work effectively with minimal supervision while traveling on the road
• Understanding of computer software: MSFT Windows XP and 7 base systems
• Ability to read engineering prints and schematics
• Ability to communicate effectively and professionally, both orally and in writing
• Ability to work independently and solve problems
• Proficiency with a computer
• Ability to install software and hardware and be a knowledgeable user of Microsoft products
• Possess a valid driver’s license and have a driving record acceptable to InVeris Training Solutions insurance provider
• Must have your own credit card or have individual credit that will allow the issue of a company credit card
• Must be a U.S. person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee)

Qualifications

• Education: High School Diploma
• Experience: Military or Law Enforcement background desired

Skills

• Material & Equipment Directly Used: Small hand tools and various handheld trouble‑shooting devices