Field Service Tech/Installer

About the role

Bottleless Nation is seeking a Service Technician / Installer for our Detroit area market. This position is responsible for the installation, troubleshooting, service, and repair of bottleless water coolers and ice machines in client business environments. Must be self-directed, detail-oriented, and possess excellent customer service skills.

Responsibilities

• Professionally greet and interact with business customers.
• Fish water tubing through walls and ceilings as required.
• Complete assigned installations, explain the functionality of water and/or ice systems, and answer customer questions.
• Complete service routes in an efficient manner.
• Communicate with supervisors, customer service, and other team members.
• Complete necessary paperwork.
• Perform all work in accordance with proper safety procedures and correct use of company equipment.

Requirements

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and acceptable driving record.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Computer skills, including using MS Office and Excel.
• Ability to work independently and assertively ask questions to accomplish the job properly.
• Plumbing experience preferred.
• Experience installing and servicing commercial beverage and ice systems highly preferred.
• Must have excellent customer service skills.

Physical Requirements

• Lifting, pushing, and pulling up to 100 lbs.
• Ascending and descending ladders.
• Working in small areas.
• Able to use hands and power tools.
• Some lift work necessary, up to 35 feet in elevation with a safety harness.

Benefits

• Fully paid training.
• Company vehicle and gas card.
• Company team wear and tools provided.
• Comprehensive benefits including medical, dental, vision, company-paid life insurance, and 401(k) plan with match.

Pay

Hourly wage commensurate with experience ($18 to $23/hour).

Bottleless Nation is a purpose-driven water solutions company dedicated to eliminating plastic waste in workplaces across the U.S. Through our Bottleless Nation Charitable Foundation, we support initiatives that reduce plastic waste, promote environmental cleanup, and improve access to clean drinking water in underserved communities.