Install Coordinator

This position is remote, however you must be based in one of the following states: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO, or SC.

What You’ll Do

• Coordinate and schedule customer installations, ensuring all requirements are met for a successful install
• Maintain clear and timely communication with customers regarding order status, next steps, and scheduling
• Collaborate with sales representatives to resolve incomplete or unclear order information
• Support sales reps in real time by answering questions and assisting with scheduling in-stock doors while they are onsite with customers
• Communicate regularly with vendors, sales teams, and customers to ensure smooth order fulfillment
• Spend most of your day on the phone coordinating orders, schedules, and updates

What You’ll Bring

• Strong written and verbal communication skills
• High attention to detail with the ability to manage data entry accurately
• Proven problem-solving and negotiation skills
• Comfort working independently as well as collaboratively with cross-functional teams
• Flexibility to work extended hours when project demands require it
• Proficiency with computer systems and software; experience with ServiceTitan is a plus
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to multitask across multiple systems and applications simultaneously

Key Attributes for Success

• Exceptionally organized with a strong sense of ownership and accountability
• Customer-focused mindset with the ability to build rapport and trust
• Comfortable and confident communicating by phone throughout the day
• Proactive self-starter who anticipates issues and resolves them efficiently
• Adaptable and calm under pressure in a fast-paced, deadline-driven environment
• Strong team player who enjoys supporting sales and operations for shared success

Benefits

• Medical, dental, and vision coverage
• 401K retirement plan
• Paid Time Off
• Weekly pay
• Internal promotion opportunities
• Company swag