Inspection Specialist

Responsibilities

• Initiate and conduct General Equipment inspections as well as evaluations of GET and Undercarriage products utilizing CTS Pro and Bucket Pro software to recommend repairs and maintenance of products maximizing product life and value for the customer.
• Consult with the Product Support Sales Team, Used Equipment Manager, Machine Sales Team to properly match Undercarriage and GET to soil/job conditions for enhanced machine performance.
• Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets.
• Collaborate daily with the Product Sales Teams to develop and sell key customers Undercarriage and GET products at acceptable sales and gross profit levels.
• Act as a liaison between customers and CAT concerning product problems, trends, opportunities, and customer acceptance.
• Monitor Undercarriage, bucket and blade rebuild procedures and recommend changes as needed to improve quality and productivity.
• Monitor and report all pertinent Undercarriage and GET market information relative to competitive activity, customer information and product performance.
• Collaborate with the Product Support Manager to develop and manage comprehensive Undercarriage and GET Fleet Management program.
• Customer requests or complaints are acknowledged, and customer advised of the status within 48 hours of the initial correspondence.
• Work in coordination with team to achieve Continuous Improvement goals and objectives.

Qualifications

• Strong verbal and written communication skills.
• Excellent sales and customer service skills.
• Must be organized and have good attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Must be able to interpret data and make quick decisions.
• Able to prioritize tasks and to delegate them when appropriate.
• Able to function well in a high-paced and at times stressful environment.
• Must be able to meet the demand of the work shifts needed, including days, nights, and/or weekends, shift could be flexible depending on customer demand.
• Computer proficiency in most common applications, we will provide program specific training.
• Promote a positive customer experience.