Inspection Coordinator

Job Responsibilities

• Cover communication and support services to technicians and office staff.
• Schedule technicians and equipment according to customer requests, specifications, or needs.
• Avoid scheduling inspections.
• Coordinate subcontractors for inspections.
• Communicate with customers about quarterly inspection schedules.
• Address questions, problems, and requests for service or equipment.
• Prepare and maintain accurate records and logs of all telephone calls and other records.
• Act as national accounts coordinator for the Inspection department.
• Enter, update, and retrieve information via multiple computer programs.
• Assist in sending out inspection reports.
• Assist in billing inspection jobs.
• Assist in certificate of insurance processing.
• Perform various duties including scheduling, invoicing, and collections on inspection projects.
• Work professionally and courteously with Project Managers and Customers.
• Assist Project Managers with setup, scheduling, invoicing, and collections of new jobs/projects.
• Work with Customers and Inner Office Staff to keep projects moving forward.
• Manage various types of records including job files.
• Assist in completing special reporting and licensing requirements.
• Complete special projects as required.
• Accomplish responsibilities as required using business software as approved by WSFP.
• Offer suggestions and solutions on improving efficiency of general office procedures.

Job Qualifications

• Scheduling experience is required.
• Two years’ experience in the fire protection industry is a plus.
• Efficient computer skills with working knowledge of Microsoft products such as Outlook, Word, and Excel.
• Possess excellent written and verbal communication skills.
• Good customer service skills and a team attitude are essential.
• Detail oriented, well-organized, proficient in multi-tasking, and possesses time management skills.
• Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers.
• Willing to pass a post-offer drug screen test and background check.