Service Coordinator - Inspections

SERVICE COORDINATOR

THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image.

RESPONSIBILITIES

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
• Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians.
• This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Aid in performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily/weekly/monthly intervals.
• Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Cook customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

QUALIFICATIONS

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision-making skills and practical judgment priorities.
• Ability to encourage and motivate people with a positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

SKILLS

• Effective communication with customers.
• Multi-tasking ability.
• Customer service experience.
• Organizational skills.
• Decision-making skills.
• Positive attitude.
• Computer literacy (Outlook, Excel, Word, PowerPoint).

BENEFITS

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.