Insights Strategist

The Role

The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product. You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.

What You’ll Do

• • Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage
  • Advises customers on study design, question framing, participant selection, and synthesis
  • Reviews studies and outputs to ensure research quality and methodological rigor
  • Supports renewals and expansions by driving visible customer value
• • Identifies patterns in how customers run studies and where they get stuck
  • Translates qualitative research best practices into platform guidance, defaults, and workflows
  • Partners with Product and Engineering to refine Dialogue’s research frameworks
  • Contributes to templates, playbooks, and internal research standards
• • Create customer-facing resources (best practice guides, example studies, frameworks)
  • Support Sales and Marketing with research-informed narratives and examples
  • Provide feedback loops on customer needs, objections, and wins

Required

• 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)
• Experience designing and moderating interviews, concept tests, or usability studies
• Strong understanding of qualitative research fundamentals and best practices
• Comfort working directly with customers and stakeholders
• Clear written and verbal communication skills

Nice to Have

• Experience in a fast-moving startup or SaaS environment
• Background in UX research, consumer insights, or mixed methods
• Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)
• Interest in AI-powered tools and workflows
• Experience turning research into repeatable systems or templates

Why This Role Matters

You’ll directly shape how customers experience Dialogue, influence how qualitative research best practices are embedded into an AI product, work across customers, product, and leadership, and help define a new category of AI-native research workflows.

Who You Might Be

A researcher who wants to stay close to the craft—but have broader impact, a customer-facing research partner who enjoys teaching and advising, someone excited to help define the future of qualitative research tooling.