Insights Strategist

The Role

The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product. You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.

What You’ll Do

• Customer Success & Research Partnership

• Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage
• Advises customers on study design, question framing, participant selection, and synthesis
• Reviews studies and outputs to ensure research quality and methodological rigor
• Supports customers in translating insights into clear, actionable takeaways
• Drives visible customer value through renewals and expansions

• Research Best Practices → Product

• Identifies patterns in how customers run studies and where they get stuck
• Translates qualitative research best practices into platform guidance, defaults, and workflows
• Partners with Product and Engineering to refine Dialogue’s research frameworks
• Defines what “great research” looks like inside the platform
• Contributes to templates, playbooks, and internal research standards

• Internal Enablement

• Create customer-facing resources (best practice guides, example studies, frameworks)
• Support Sales and Marketing with research-informed narratives and examples
• Provide feedback loops on customer needs, objections, and wins

Required

• 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)
• Experience designing and moderating interviews, concept tests, or usability studies
• Strong understanding of qualitative research fundamentals and best practices
• Comfort working directly with customers and stakeholders
• Clear written and verbal communication skills

Nice to Have

• Experience in a fast-moving startup or SaaS environment
• Background in UX research, consumer insights, or mixed methods
• Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)
• Interest in AI-powered tools and workflows
• Experience turning research into repeatable systems or templates

Why This Role Matters

• You’ll directly shape how customers experience Dialogue
• You’ll influence how qualitative research best practices are embedded into an AI product
• You’ll work across customers, product, and leadership
• You’ll help define a new category of AI-native research workflows