Inside Solutions Representative (Cox Business)

About the role

We're looking for an Inside Solutions Representative who understands the value of building strong, lasting business relationships. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies—empowering businesses to thrive in an ever-evolving digital landscape.

Responsibilities

• Handle inbound business customer calls related to new service activation, service upgrades, and account transfers, ensuring a seamless customer experience.
• Provide overflow support across additional call queues as needed, including assisting with misrouted inquiries to ensure timely resolution.
• Proactively follow up on sales opportunities, installations, and customer inquiries to ensure timely resolution of issues and a high-quality customer experience.
• Generate new business leads through proactive outreach and referral requests from existing customers, while cultivating long-term client relationships and building a strong, repeat customer base.
• Educate customers on installed products, service offerings, billing, and charges.
• Listen to customers to understand their needs and offer tailored solutions.
• Develop and deliver proposals and presentations based on clients' business needs.
• Assess the serviceability of client locations and negotiate pricing, service levels, and terms with clients.
• Collaborate with sales engineers to find appropriate solutions and resolve installation or service issues.
• Perform ROI assessments to ensure sales profitability.
• Work with sales support to complete orders and maintain customer satisfaction.
• Share customer insights and feedback with the marketing team.

Requirements

• Minimum 5 years of experience in a related field; or a high school diploma/GED with 3 years of experience; or an associate degree, a bachelor's degree, or certification in a related discipline.
• Proficiency with computers and common business software.

Preferred Qualifications

• An associate degree or technical certification in a related discipline.
• 2 years of sales experience with a proven track record of meeting quotas.
• 2 years of experience selling over the phone.
• 6 months of experience selling telecommunications products and services.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople contribute to success.
• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
• A true team environment, with 3 days of real-life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Paid time off: minimum of sixteen hours every month and seven paid holidays throughout the calendar year, plus additional paid time off for bereavement, voting, jury duty, volunteer work, military leave, and parental leave.

Pay

Hourly pay rate is in the range of $20.87 - $31.35/hour. The hourly rate may vary within the anticipated range based on factors such as location and experience. In addition to the hourly range, this role is eligible for an annual incentive/commission target of $34,008.00.