Inside Service Technician

About the role

The Inside Service Technician (Tech Wizard) position involves providing technical support over the phone and via email to end users and field technicians. Responsibilities include diagnosing and resolving equipment issues, recommending engineering changes, and documenting equipment/component failure rates. Upon completion of the onboarding process, there is an opportunity to earn CFESA certifications.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries

Requirements

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You are fluent in English and have excellent written and verbal communication skills
• You’re confident using a computer and navigating programs such as MS Word & Outlook
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast-paced, team atmosphere

Qualifications

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You are fluent in English and have excellent written and verbal communication skills
• You’re confident using a computer and navigating programs such as MS Word & Outlook
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast-paced, team atmosphere

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.

Skills

Not specified in the job posting.

Company

Company: Parts Town
Full-time

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