Inside Sales Technical Specialist

FCX Performance, an Applied Industrial Technologies company and a leading process flow control provider, is seeking an Inbound‑Inside Sales Technical Specialist in Appleton, WI. In this full‑time permanent role you will establish and expand relationships with current customers and the outside sales team, determine process flow control and instrumentation needs, and provide solutions that drive customer satisfaction, retention, and sales results.

Location: Appleton, WI – full‑time permanent position.

Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders, and suggesting additional products in a fast‑paced, multi‑tasking environment.
• Maintain responsibility for orders from quotation to collection, selecting and specifying a variety of products using FCX and vendor‑supplied tools/software.
• Respond to customer inquiries and process customers’ orders, sending order acknowledgements.
• Review customer purchase orders for special conditions/documentation, check availability, and verify ship dates.
• Increase order size by suggesting related items, explaining features, and checking the customer’s buying history.
• Process and expedite orders, customer returns, and returns to vendors accurately and timely; locate product and create purchase orders.
• Follow up with vendors to ensure timely delivery and negotiate pricing and delivery when necessary.
• Work closely with outside salesmen in soliciting business, executing order transactions, and maintaining superior customer service levels.
• Communicate effectively and participate positively as a member of the branch/division inside sales team (e.g., sharing workload, picking incoming phone calls).
• Maximize gross margin by ensuring FCX is paid for superior service, problem solving, and technical expertise.
• Review open customer order reports and take action on items at risk of missing promised delivery dates.
• Perform other duties as assigned by management.

Requirements

• Bachelor’s degree preferred.
• 1–3+ years of experience in a customer‑service‑related industry preferred.
• Experience in an inside technical sales, customer service, or application engineer role with an industrial distributor is a plus.

Benefits

• Competitive pay.
• 401(k) with company match.
• Comprehensive insurance coverage.
• Paid time off.
• Employee assistance program.
• Tuition reimbursement.
• Career paths available in sales, management, and operations nationwide.
• Professional development and training.
• Team‑oriented company culture that balances work and fun.
• Support of a local team with company backing.