Technical Inside Sales Specialist

About the role

We are looking for a Technical Inside Sales Specialist with strong technical expertise and a customer-first mindset to support our Engineered-To-Order (ETO) product lines across IEC/NEC markets. In this role, you will serve as a key liaison between customers and internal teams—translating complex technical requirements into precise, value-driven quotations and solutions. Your work will ensure that each custom order meets international compliance standards, drives customer satisfaction, and contributes to the success of our industrial automation portfolio.

Responsibilities

• Develop accurate, timely quotations for Engineered-To-Order (ETO) products based on customer RFQs.
• Serve as the primary technical sales contact, offering expert guidance and detailed product recommendations.
• Manage ETO orders from quotation through fulfillment, ensuring quality and compliance throughout the manufacturing process.
• Interpret and apply customer electrical specifications to meet IECEx, ATEX, and NEC standards.
• Collaborate closely with engineering, pricing, manufacturing, and customer support teams to deliver competitive, on-time proposals.
• Provide exceptional customer service through clear communication, technical insight, and proactive follow-up.
• Support continuous improvement initiatives for ETO quoting, workflows, and customer experience.
• Maintain up-to-date data and documentation within CRM and ERP systems (e.g., Oracle, Vendavo).
• Identify opportunities to enhance customer