Inside Sales Support RNC

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer.

Job Summary

The Inside Sales Support Representative plays a critical role in supporting the residential and construction sales teams by managing customer inquiries, preparing quotes, coordinating orders, and ensuring a smooth sales process from initial contact through job completion. This role serves as the primary internal liaison between sales, operations, and customers to drive revenue growth and customer satisfaction.

Essential Duties And Responsibilities

• Deliver comprehensive operational support to Account Executives and Strategic Account Managers, enhancing team productivity and customer response time.
• Manage multi-channel customer communications with exceptional professionalism, ensuring prompt resolution of inquiries through phone, email, and digital platforms.
• Respond to inbound calls, emails, and customer requests in a professional and timely manner.
• Aid customers through product selection decisions by providing consultation on products, pricing options, delivery timelines, and technical requirements.
• Develop and prepare comprehensive, accurate quotes for equipment, materials, and services that align with customer specifications while adhering to company pricing guidelines and industry standards.
• Maintain order status throughout the sales process while proactively communicating timely updates to customers and the internal sales team members to ensure transparency and maintain customer confidence.
• Efficiently resolve pricing discrepancies, order issues, and delivery concerns to ensure customer satisfaction and maintain business relationships.
• Identify and capitalize on upselling and cross-selling opportunities by leveraging product knowledge and understanding customer needs.
• Proactively follow up on quotes and inactive opportunities to maximize conversion rates and drive growth for the sales channel.

Required Qualifications

• Excellent verbal and written communication skills are essential for effective interactions with customers, team members, and stakeholders.
• Demonstrated capacity to manage multiple priorities while maintaining quality and attention to detail in a fast-paced, high-volume environment.
• 2+ years of inside sales, customer service, or support experience (HVAC or construction industry preferred) with proven track record of customer interacting responsibilities.
• Efficient management of concurrent projects, tasks, and customer inquiries through strong organizational and multitasking skills.
• Self-motivated professional able to work independently or as an active team member with a results and goal-oriented approach.
• Working knowledge of essential business applications including Microsoft Office suite (Outlook, Excel, Word, and PowerPoint).

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.