Inside Sales Support

Jim House & Associates has been a trusted manufacturer’s representative since 1957, specializing in water and wastewater treatment solutions. Over the years, we have expanded to serve both municipal and industrial clients, offering top-tier equipment, local inventory, and expert service. Our factory-trained technicians provide installation, troubleshooting, and repairs, ensuring reliable support for our customers. With over 60 years of experience and a commitment to rapid 24-hour response times, we proudly serve Alabama and the Florida Panhandle.

About the role

The Inside Sales Support role is responsible for managing customer relationships and supporting the full sales cycle from initial inquiry through order fulfillment. This role prepares quotes and proposals, processes and follows up on orders, identifies sales opportunities, and provides responsive product and account support. Working closely with Outside Sales and internal teams, the Inside Sales Support helps deliver a seamless customer experience while supporting revenue growth.

Responsibilities

• Provide support to the sales staff and project managers through accurate input of sales data in our ERP system. This will require excellent written and verbal communication skills, fast and accurate data entry, being detail-oriented and having a sense of urgency.
• Manage the full quote-to-order process, including entering quotes & orders, creating sales orders, work orders and purchase orders. This requires proactive follow-up, updating lead times, delivery requirements, and resolving customer/vendor issues.
• Develop strong knowledge of the company’s products and services to assist customers with product selection, technical questions, substitutions, and alternative solutions.
• Build and maintain strong customer relationships by understanding purchasing patterns, project needs, and opportunities for account growth.
• Partner closely with Outside Sales, Operations, Estimating, Engineering, PCG, and vendors to ensure customer requirements and commitments are clearly communicated and executed.
• Proactively communicate order changes, delays, technical concerns, or other issues to customers and internal partners and escalate when appropriate.
• Support accounts receivable and other customer-related needs as necessary to provide a consistent experience throughout the customer lifecycle.
• Follow established sales processes, pricing guidelines, approval requirements, and documentation standards while maintaining confidentiality of customer, pricing, and margin information.
• Participate in product training, sales meetings, and team planning while sharing customer and market insights that support continuous improvement.
• Perform other duties as assigned.

Requirements

• Education: Bachelor’s degree in business, Engineering, Marketing, or a related field preferred; equivalent combination of technical education and relevant inside sales experience will be considered.
• Experience: 0-2 years of experience in inside sales, technical sales support, or customer account management in a project-based, mechanical, or engineered products environment.
• Demonstrated track record of managing a high-volume quote and order pipeline with accuracy, urgency, and strong conversion performance.
• Experience selling or supporting the sale of pumping systems, plumbing products, water treatment solutions, HVAC equipment, or related mechanical or infrastructure products strongly preferred.
• Proven ability to build and maintain strong customer relationships through phone, email, and digital communication without the benefit of regular face-to-face contact.
• Experience working in close coordination with outside sales, operations, and engineering teams in a collaborative, fast-paced sales environment.

Qualifications

• Proficiency in CRM platforms for account management, opportunity tracking, and pipeline reporting; experience with order management or ERP systems preferred.
• Proficiency in Microsoft Office Suite including Outlook, Excel, and Word; ability to prepare clear, professional quotes, proposals, and customer correspondence.
• Working knowledge of pumping systems, plumbing, water treatment, or related mechanical product lines preferred; demonstrated commitment to building technical depth required.
• Strong written and verbal communication skills; professional phone presence and the ability to communicate technical information clearly and confidently to a range of audiences.
• Excellent organizational skills and attention to detail; ability to manage multiple concurrent priorities accurately in a fast-paced, customer-driven environment.

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance