Inside Sales Specialist - REMOTE

TASKS

This position may be considered for REMOTE work.

A successful Inside Sales Representative is detail-driven, proactive, and execution-focused. They anticipate issues before they impact the customer, communicate clearly across teams, and consistently deliver a high level of operational excellence that enables the Sales director to focus on strategic growth.

• Drive incremental aftermarket revenue through proactive customer engagement, cross-selling, and digital sales support.
• Collaborate with manager and implement defined customer-specific strategy.
• Proactively support promotional programs, pricing initiatives, and product launches working with all relevant Hella departments.
• Support cost, pricing, and promotional uploads to respective customer, buying groups or external sales rep systems.
• Aid External Rep Agents to develop growth opportunities.
• Assist with general administrative tasks related to sales operations, such as preparing documents, managing correspondence, and maintaining databases.
• Cook with various departments, including marketing, outside sales, customer service and logistics, to ensure smooth operations and timely fulfillment of orders.
• Analyze sales data to identify trends, opportunities, and potential areas for improvement and sales growth.
• Work with internal teams to resolve customer issues related to orders, pricing, and delivery including shortages and claims.
• Provide fast escalation of customer topics through the Hella organization.
• Connect Hella marketing & customer to create & execute marketing activities.
• Work with GBS on resolving Accounts Receivable & Accounts Payable Issues with customers.
• Facilitate new customer set ups including paperwork.
• Other other assignments and projects as required.

QUALIFICATIONS

• 2+ years of experience in automotive aftermarket sales, aftermarket sales degree or customer support.
• Strong knowledge of aftermarket distribution and retail channels.
• Familiarity with ERP systems (SAP preferred); CRM/Salesforce preferred.
• Strong Excel Analytics Skills Required (Delta Certification a Plus).
• Professional written and verbal communication skills.
• Excellent organizational skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to influence customers via phone, email, and virtual meetings.

Preferred Experience:

• Experience working with WD, jobber, or national retail accounts.
• Understanding of SKU rationalization, line reviews, and PIES/ACES data.