Inside Sales Specialist

Responsibilities

• Sales & Field Support: Support direct and indirect field sales teams with day-to-day sales coordination and administrative tasks.
• Aid in the preparation and delivery of sales quotations using provided tools and guidelines.
• Coordinate with internal teams to ensure timely and accurate sales documentation.
• Communicate with Hanwha Vision partners primarily via email and CRM tools.
• Share pre-approved information regarding programs, promotions, and updates as directed.
• Ensure partners receive necessary materials to support ongoing sales opportunities.
• Maintain accurate and up-to-date customer and opportunity records in CRM systems.
• Document customer interactions, transactions, and sales activity in accordance with internal guidelines.
• Ensure data integrity and consistency across systems.
• Lead & Opportunity Support: Assist with lead tracking and qualification support based on defined criteria.
• Route leads and opportunities to appropriate field sales contacts.
• Support follow-up activities coordinated by the field sales team.
• Respond to internal inquiries related to order status, inventory visibility, and quotation updates.
• Cook with operations and sales teams to resolve order-related issues.
• Escalate exceptions or discrepancies to appropriate internal teams.
• Events & Sales Activities (Support Role Only): Assist with administrative coordination for events, webinars, or sales activities as needed.
• Support post-event follow-up activities (data entry, reporting, coordination).

Qualifications

• Prior experience in sales support, inside sales administration, customer operations, or similar support role.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and priorities in a deadline-driven environment.
• Experience working with CRM and ERP systems preferred (SAP and/or SugarCRM).
• Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
• Strong written communication skills (email and internal documentation).
• Comfortable working closely with sales teams and cross-functional partners.
• Team-oriented mindset with a strong customer service focus.
• Ability to quickly learn internal processes and workflows (no product training required).
• College degree preferred but not required.