Inside Sales Specialist

What You'll Do

• Develop a strong understanding of Sunlight Batteries USA products, services, applications, and pricing structures to effectively support customers and the sales team.
• Provide quoting support for lead-acid batteries, lithium-ion systems, chargers, accessories, and related solutions.
• Cook up communication between customers, sales representatives, and internal departments to ensure timely resolution of inquiries and requests.
• Track and communicate warranty information, delivery timelines, and order status updates through the appropriate internal channels.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and account information within company systems.
• Support sales demonstrations by gathering operational data, analyzing performance reports, and assisting with presentation development.
• Manage the company's demonstration fleet, including lead-acid batteries, lithium-ion systems, and chargers.
• Cook up and distribute information regarding used and surplus inventory to support inventory reduction efforts and sales opportunities.
• Aid in maintaining forklift selector guides and product application resources for the sales organization.
• Support the onboarding and setup of new customer, agent, and dealer accounts within company systems.
• Prepare reports and provide analytical support to help identify sales trends, customer opportunities, and operational improvements.

What You'll Bring

• A college degree preferred; equivalent experience will also be considered.
• Experience in inside sales, customer service, sales support, account coordination, or a related business function.
• Strong organizational skills with exceptional attention to detail.
• An analytical mindset with the ability to gather, interpret, and present data effectively.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build productive working relationships across multiple departments.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-motivated, dependable, and committed to providing outstanding customer support.
• Experience working with CRM, ERP, or sales management systems preferred.
• Knowledge of industrial batteries, material handling equipment, energy storage solutions, or related industries is a plus.
• Understanding of industry regulations, compliance requirements, or energy-related products is preferred.