Inside Sales Specialist

About the Role

Join the Brewer team to play an important role in the continuum of care. Our equipment provides security and comfort to providers and patients during some of life’s happiest and scariest times. The Inside Sales Specialist provides tactical sales support, customer and distributor coordination, pricing administration, and business development support for the Medical and AES divisions. This position serves as a key internal resource for sales opportunities, quotes, demonstrations, pricing programs, distributor readiness, CRM data accuracy, reporting, and cross-functional follow-up.

Core Values

• Learn – We continuously seek knowledge to drive innovation and improvement.
• Innovate – We develop creative solutions that meet the evolving needs of our industry.
• Integrity – We operate with honesty and transparency in all our endeavors.
• Collaborate – We work together, valuing diverse perspectives to achieve common goals.

Responsibilities

• Serve as a day-to-day point of contact for customer, distributor, and internal sales questions related to quotes, products, demonstrations, pricing, contracts, sales opportunities, order history, and program details.
• Support distribution partners by helping set up, communicate, administer, and maintain sales programs, pricing programs, growth incentives, and market readiness initiatives.
• Assist with preparation, notification, publication, and ongoing administration of pricing agreements; coordinate with Sales, Marketing, Customer Service, Accounting, and Operations to ensure pricing information is accurate and available in applicable systems.
• Support business development activities by coordinating account information, tracking opportunities, assisting with customer follow-up, preparing sales materials or reports, and supporting new opportunity development.
• Maintain accurate CRM data in Prophet or similar systems, including contacts, opportunities, customer details, distributor activity, government/international customer information, and sales lead status.
• Manage sales lead intake, distribution, follow-up, reporting, and status tracking to support timely response and conversion.
• Generate, modify, and analyze ad hoc sales reports, KPI information, forecasts, customer activity, and program performance data using Prophet, Power BI, Excel, or other available tools.
• Build and maintain strong working relationships with key customers, distributors, independent manufacturer representatives, internal sales team members, and cross-functional partners.
• Coordinate with Customer Experience, Operations, Production, Logistics, Accounting, and Marketing to support customer expectations, scheduling, order follow-up, deliveries, RMAs, invoices, shipping notifications, commissions, and bonus programs.
• Assist with show orders, trade show preparation, sales meetings, sample administration, demo policies, demo inventory tracking, and related follow-up activities.
• Monitor and support adherence to company sales policies, pricing procedures, quality policy, and operating philosophies in all activities.
• Demonstrate product to customers including distributors and end users.
• Travel as needed to trade shows, distributor meetings, sales meetings, customer visits, and business development activities.
• Demonstrate Brewer’s core values of Learning, Innovation, Integrity, and Collaboration in all interactions.

Qualifications

• BA/BS in Business, Business Administration, Marketing, Sales, or related field preferred.
• Three (3) to five (5) years of demonstrated experience in a sales support, account management, customer support, distributor support, or business development support role preferred.
• Experience supporting distributors, manufacturer representatives, OEM customers, or channel sales programs strongly preferred.
• Strong understanding of quoting, pricing administration, customer follow-up, sales programs, and CRM data management.
• Advanced knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook; experience with Prophet, Power BI, ERP systems, SQL, Microsoft Query, or similar tools is a plus.
• Strong interpersonal skills with the ability to handle sensitive and confidential information with poise, tact, diplomacy, and professionalism.
• Excellent organizational skills and attention to detail, including the ability to compose, proof, prioritize, and manage multiple deadlines.
• Ability to communicate effectively with customers, distributors, sales partners, and internal cross-functional teams.
• Self-starter who is detail-oriented, receptive to feedback, and able to work independently while supporting team goals.
• Strong business judgment, problem-solving skills, and ability to make appropriate decisions under pressure.
• Ability to travel approximately 10% of the time or as business needs require.
• Regular and consistent attendance required.

Competencies

• Commitment / Dependability
• Integrity
• Collaboration
• Attention to Detail / Quality of Work
• Customer Focus
• Business Acumen
• Communication
• Teamwork / Team Player
• Results Orientation
• Problem Solving

Physical / Mental Demands

• Lifting up to 40 pounds occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time.
• The worker is not substantially exposed to adverse environmental conditions.
• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Working Environment

Office / Manufacturing Floor / Field

Benefits

• Growth & Stability – Celebrating our 75th anniversary in 2022 and continuing to grow year over year.
• Helping Healers Heal – We are in the medical industry and take great pride in assembling products that promote the health and safety of both patients and medical practitioners.
• Competitive Pay & Benefits – Medical, dental, vision, 401(k) with match, and more. We subsidize 80% of the premiums on our core medical plan for employees. Brewer pays 100% of premiums for each full-time employee’s group term life insurance and both short-term and long-term disability benefits.
• Culture – Our values are Learning, Integrity, Innovation, and Collaboration. We encourage employees to grow in their roles and take pride when they step out of their comfort zone.
• Work Hard Play Hard Environment – Annual Summer Picnic, Holiday Party, March Dart Madness tournament, team lunches, and more.