Inside Sales Specialist

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

About the role

As a part of our Service Inside Sales Team, you will play a crucial role in providing world-class support to Laboratory and Industrial customers. Service Inside Sales Representatives primarily support the Field Sales organization by nurturing inbound requests and leads, as well as actively prospecting to create field-organized visits within high-target accounts. This role requires dynamic skills to work with marketing, field, and management teams to better serve customer needs, which results in higher sales revenue.

Responsibilities

• Creating certificates accurately and on time while communicating quality issues to the sales team
• Supporting customers through the sales cycle from quote to close for Laboratory and Industrial equipment
• Managing inbound requests and leads through the Service Quoting inbox, calls, emails, and mt.com inquiries
• Routing and submitting leads correctly for Sales Representative follow-up and external pursuit
• Providing accurate reference quotes for products, services, and solutions
• Maintaining CRM data integrity and ensure records are accurate and up to date
• Supporting sales representatives with quoting, nurturing, and lead management to help meet targets
• Communicating updates and trends to team lead and senior management
• Applying product and service knowledge to help solve customer needs
• Making sound decisions and involving Accounting, Sales, or Marketing when needed on discounts and special terms

Requirements

• Bachelor's degree preferred, or equivalent work experience
• 2–3 years of experience in sales, customer service, and/or marketing
• Strong willingness to learn products and sell service contracts
• Ability to communicate product knowledge, differentiate from competitors, and solve customer problems
• Excellent interpersonal skills and ability to build rapport quickly
• Inbound or outbound call center experience or sales development experience preferred
• SAP CRM experience preferred

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• Paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Global market strength and worldwide leadership in weighing, a brand name identified worldwide with precision, quality, and innovation, thousands of patents and design awards, and a commitment to extraordinary service on state-of-the-art equipment.