Inside Sales Specialist

About the role

The Inside Sales Specialist role at Lucid Motors combines sales, marketing, and business development, requiring a high degree of customer-focused energy. This role engages with prospective customers interested in Lucid Motors vehicles, inspiring and educating them on the benefits of electric drivetrains, demonstrating the advantages of Lucid's vehicles, and personalizing the experience to each customer.

Responsibilities

• Manage a full sales-cycle from prospecting through sales activation in unserved Lucid markets.
• Follow up on leads in a designated market area from various channels such as corporate marketing events, social media, newsletters, or sales concierge.
• Use a consultative sales approach to influence customer purchase by understanding Lucid products and processes while also developing strong business acumen.
• Effectively gauge customer needs through personalized interactions and insightful questioning.
• Leverage in-depth knowledge of Lucid products to offer tailored solutions.
• Take initiative to understand competitor models, pricing, and packages in order to educate customers on why Lucid.
• Build and nurture customer relationships to foster brand loyalty.
• Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement.
• Maintain and build a robust sales pipeline through disciplined practices.
• Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Maintain active engagement with prospects through multiple communication channels (phone, email, chat).
• Meticulously record customer feedback to improve both products and processes.
• Deliver an exceptional and memorable sales experience that you would personally want to have.

Qualifications

• 4+ years of professional experience in sales, including end-to-end prospecting.
• Prior experience selling through multiple channels: phone, email, chat, or in person.
• Proficiency with Salesforce or another CRM.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape.
• Prior experience in automotive, hospitality, customer service, or consulting preferred.
• Passion for a fast-paced, high-growth environment.
• Strong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking).
• Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Meet or Exceed KPI metrics.
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
• Availability to work flexible hours including weekends, evenings, and holidays.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.
• Ability to obtain appropriate state DMV licensing, where applicable.