Inside Sales Specialist

Summary Of Job Responsibilities

The Inside Sales Specialist is responsible for driving revenue growth for a list of defined Industrial accounts. This role will support the NA Industrial team by providing day to day quoting, customer support, customer lead follow-up and case resolution for a defined and potential list of Industrial customers. This role will be an active sales team member helping build on BAND-IT’s 80 plus year history of providing high quality products and delighting our customers.

Duties And Responsibilities

• Identify and support new business opportunities and accounts in designated territory.
• Respond to day-to-day inquiries (standard product quoting, order status & tracking).
• Maintain a pipeline of sales opportunities utilizing the company CRM.
• Collaborate with sales manager to develop strategies for targeting specific opportunities and maximize outreach efforts.
• Monitor customer performance and identify opportunities to increase revenue.
• Recommend special order pricing and profit margin determinations.
• Recommend products to customers, based on customers' needs and interests.
• Participate in outbound prospecting calls to support growth initiatives.
• Conduct follow-up with leads and existing customers to ensure satisfaction and identify additional sales opportunities.
• Respond to customer questions and concerns.
• Enter and update customer information in the company CRM database.
• Process order changes and expedited orders following standard procedures.
• Foster a continuous improvement mindset.
• Perform other related duties as assigned.

Knowledge, Skills, And Required Abilities

• Excellent interpersonal skills, professional, positive, and courteous manner.
• Strong written and verbal communication skills.
• Demonstrated ability to convey ideas and solutions to others.
• Effective time management and decision-making ability.
• Ability to adapt to different customer personalities and changing situations.
• Strong active listening skills.
• Demonstrated ability to identify issues and find effective solutions.
• Strong attention to detail.
• Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.).
• CRM Experience.

Education And Experience

• High School Diploma or GED, required.
• 2+ years experience in an inside sale, customer service, or a similar client-facing role, required.
• Phone sales experience preferred.

Key Competencies

• Safety and Security: Promotes and observes safety procedures, complies with environmental, safety, and hazardous communications requirements.
• Operational Excellence: Provides organizational systems for measuring work, reduces variances in organizational processes.
• Interpersonal Skills: Works effectively with others, maintains constructive working relationships, exhibits professional manner in dealing with others.
• Problem Solving: Participates in continuous improvement process, attends meetings, presents problems and possible solutions to appropriate personnel.
• Communication and Contact: Communicates effectively both verbally and written with superiors, colleagues, and individuals inside and outside the Company.
• Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, develops realistic action plans.
• Quality Control: Demonstrates accuracy, thoroughness, monitors work to ensure quality, delivers highest quality products meeting internal and external customer requirements.
• Adaptability: Adapts to changes in the work environment, manages competing demands, deals with frequent change, delays, or unexpected events.
• Dependability: Consistently at work and on time, follows instructions, responds to management direction, solicits feedback to improve performance, completes duties as assigned, trains as required, rotates into other departments as required.

Total Rewards

The compensation range for this position is $67,400.00 - $101,000.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: here.

Attention Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation.

Job Family

Sales

Business Unit

Band-It