Inside Sales Representative/Office Manager

Benefits

• Vacation
• Free uniforms
• Paid time off
• 401(k) matching
• Bonus based on performance

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. You are a key member of the team and represent Glass Doctor on sales and support calls. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

Specific Responsibilities

• Take ownership of the customer experience, strive for the highest level of customer satisfaction
• Receive incoming calls for service, convert inquiries to sales, schedule service
• Develop and manage an effective marketing program in conjunction with owners and Glass Doctor marketing resources
• Complete all service paperwork
• Continuously improve personal performance while improving company performance

Job Requirements

• Prior experience in a service industry role (glass, HVAC, plumbing, electrical, etc)
• Working knowledge of service order processing, work flow, product ordering and technician dispatching
• Proactive management and communication with customers throughout the service process
• Excellent communication, organization and time management skills
• Professional appearance and personality