Inside Sales Representative - Inbound

About the role

The Inbound Inside Sales Representative (IISR) at USS United Site Services is a key partner in the sales and customer experience process. This role involves answering inbound sales calls, providing quotes, converting quotes to orders, and identifying future business opportunities.

Responsibilities

• Proactively engage customers to meet their needs with the appropriate products and services
• Utilize strategic sales skills to close the sale on the initial call with the customer
• Cook up with various departments to ensure customer requests are handled appropriately and timely
• Maintain comprehensive knowledge of all USS products and services
• Research the customer's business and proactively identify their potential challenges and opportunities
• Educate the customer on all USS products and services and emphasize product differences and their combined benefits
• Seamlessly recommend additional items tailored to the customer's business model and buying patterns
• Overcome price objections by speaking to USS value and high-quality service specifics
• Proactively seek to understand the customer needs and business model
• Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
• Anticipate and identify future opportunities to serve the customer
• Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
• Effectively utilize USS systems and follow established SOPs
• Stay up to date on system and procedural changes
• Participate in ongoing performance and process improvement

Qualifications

• Preferred: Sales experience
• Minimum: 3 years of sales experience

Benefits

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts