Inside Sales Representative - IDGS

Key Responsibilities

• Develop and Strengthen Customer/Distributor Relationships
• Gather and analyze customer feedback to identify trends and implement programs that enhance satisfaction and loyalty.
• Execute daily customer contact goals as defined by the Inside Sales Manager, maintaining proactive communication and relationship-building.
• Achieve Sales Targets
• Clearly articulate the features, benefits, and value propositions of BEA products to distribution partners, ensuring understanding and engagement.
• Provide timely and accurate reports on account growth, sales performance, customer experience metrics, and progress on quarterly initiatives.
• Lead and manage key segment priorities and initiatives, ensuring timely completion and alignment with strategic objectives.
• Utilize internal tools and CRM systems to accurately document customer interactions, sales activities, and account updates for visibility and reporting.

Competencies

• Sales and Negotiation Skills
• Lead Qualification and Prospecting
• Product and Industry Expertise
• Customer Focus and Relationship Management
• Communication and Collaboration
• Operational Excellence and Technical Proficiency
• Analytical Thinking & Problem Solving

Requirements

• Minimum: High school diploma or equivalent
• Preferred: Associate degree or bachelor’s degree in business administration, Marketing, or a related field.
• Re-certification requirements: N/A
• Professional Experience Required (min.): Minimum of 3 years’ selling experience. Technical selling experience preferred but not required.
• Technical Competencies: Workflow Coordination, Documentation, Sales Enablement and Productivity Tools, Product Knowledge & Technical Understanding, IT Skills, CRM, Microsoft Excel/Outlook/Teams, Zoom, Language Skills, French: N/A, English: Yes, Interpersonal Skills

Interpersonal Skills

• Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
• Strong leadership and coaching ability to motivate and develop a full technical support team
• Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization